Kurbad Limfjorden

A sanctuary by the fjord

Located right on the vibrant harbour in Struer, with a direct and breathtaking view of the Limfjord and Venø Bay, Kurbad Limfjorden is a wellness destination built entirely around one core philosophy: giving guests a real and well deserved break from the busy everyday life.

With luxurious facilities including soothing saunas, warm pools, an authentic hamam, and a wide array of massages and treatments, everything is designed to create ultimate relaxation with the calming fjord just outside the window.

However, a truly relaxing visit actually starts long before the guests even arrive at the spa. Planning the perfect day of wellness requires practical information. Guests frequently have questions about opening hours, booking procedures, gift cards, what is included in their stay, and what to bring.

These questions naturally come in all day long, and very often they arrive before the reception is open in the morning or after it has closed for the evening.

The tireless digital receptionist

To make sure that future and current guests always get quick and easily accessible help around the clock, Kurbad Limfjorden decided to implement Karla on their website.

Functioning exactly like an extra colleague in the reception area, the intelligent digital assistant is always ready to instantly answer the questions guests might have, ensuring that the seamless and calming experience begins the moment they visit the website.

"Karla has created value for us because our guests can now get help around the clock. She has gradually become my main receptionist, and she never has a sick day. We are also incredibly happy with the human support from the Karla team. It has been A+ all the way through.

They are super quick to respond, and we have felt in safe hands from the very first contact, through implementation, to ongoing maintenance and support. To me, a good relationship with the team behind it is just as important as the Karla product itself."

^{Amalie Baad, Reception Manager}

Effortless transitions and strong partnerships

A crucial part of this intelligent setup is knowing when a human touch is needed. When the digital assistant does not know the exact answer to a specific or complex inquiry, she seamlessly collects the necessary contact information. This allows a staff member to calmly follow up and help the guest further as soon as they are back in the reception.

This smooth transition ensures that no guest is left without an answer, and it gives the physical team peace of mind knowing that all inquiries are being handled professionally outside of opening hours.

Furthermore, the successful integration is heavily supported by the strong relationship between Kurbad Limfjorden and the team behind the technology. The feeling of being in safe hands technically mirrors the exact same comfort and security that the spa provides to its own visitors every single day.