Karla Inbox, AI support tool that drafts your replies

Karla connects directly to Outlook and Zendesk to automatically prepare draft responses for incoming messages. It is trained on your approved knowledge base, so your customers get accurate answers faster, and your team spends less time typing routine emails.

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Built to save time, without losing control

Traditional automations often send robotic or risky replies without review.
Karla Inbox prepares finished drafts and waits for your approval. You keep full control, ensuring every customer gets a perfect, human-verified answer.

Ready-to-Send Drafts

Karla automatically prepares highly accurate draft replies for incoming emails. Review the 95-100% finished text, make minor tweaks, and hit send, saving hours on repetitive questions.

Seamless Integrations

Connect directly to your mail or ticketing system in minutes. Karla easily monitors your personal or shared inboxes and blends natively into your existing customer support workflow.

Identify Knowledge Gaps

Karla notifies you whenever she lacks the information to draft a reply, flagging the ticket as a knowledge gap. Update your knowledge base with the missing answer, and Karla instantly learns it for future use.

Smart Exclusions & Filters

Easily control who receives AI responses. Set up specific domains to ignore, define spam categories, and use natural language to ensure Karla never answers internal or sensitive emails.

Flexible Support Modes

Adapt the AI to your exact workflow. Choose to let Karla send instant public replies for fast resolution, or generate private internal notes to quietly assist your human agents.

Automatic Tagging

Track AI performance effortlessly. Karla automatically tags tickets when it generates replies or identifies knowledge gaps, giving you clear insights into where to improve your documentation.

Effortless Inbox Management

Stop drowning in repetitive customer emails. Karla understands the context of incoming messages and automatically prepares highly accurate draft replies. Win back your team's time and let them focus on the complex support tickets that truly need a human touch.

2.500 $

Avg. monthly savings

Based on the time saved drafting replies and the average hourly rate of a support agent.

3

Support Modes

Choose how Karla interacts: draft private internal notes for agents, send instant public replies, or a smart mix of both.

1-Click

Review & Send

Karla attaches the draft directly to the incoming email thread. All you have to do is review the text and click send

30+

Integrations Supported

Seamlessly connects with your favorite tools and platforms.

CUstomization and control

Tailor Karla to your Workflow

Stay in full control of your inbox. You decide exactly which emails or tickets Karla handles and which she ignores. Easily set up custom rules, exclusions, and filters so the AI aligns perfectly with your internal support processes.

Exclude specific sender domains, colleagues, or sensitive VIP emails
Use natural language prompts to tell Karla what to answer (and what to ignore)
Define custom spam categories to keep the AI focused on real customers

Flexible support modes

Choose How Karla interacts

You decide how Karla assists your support team. Set her up to work quietly in the background preparing drafts for human review, or let her handle routine Tier-1 tickets instantly with automatic replies. Mix and match to maximize efficiency.

Draft replies: Karla prepares 90-100% finished emails for your agents to review and send
Internal notes: Karla reads the ticket and posts a private, suggested answer for your agents
Public replies: Karla responds directly to the customer on the first message for instant resolution.

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