KLAR Forsyning

Fast answers to everyday questions

KLAR Forsyning handles one of the most central tasks in the local community. They manage the supply of water, heating, wastewater, and waste for thousands of citizens. This is an area of great importance in daily life, which naturally leads to many questions from customers.

Inquiries can range from questions about waste sorting and meter reading to understanding invoices and operational status. With a large domain full of vital information, finding the exact answer can sometimes be a challenge for the individual citizen. To make the website more user friendly and welcoming, KLAR Forsyning chose to optimize their digital presence with Karla.

A strong combination of Chat and Search

To ensure the absolute best assistance, KLAR Forsyning has implemented both Karla Chat and Karla Search. This means citizens no longer need to click through countless menus. Instead, they can simply ask their questions in the chat or use the search function to be guided directly to the right answer or subpage.

The integration has been a massive success from the start. Every month, Karla Search assists citizens through an average of approximately 300 targeted searches, while Karla Chat handles over 2,100 messages across more than 700 unique conversations monthly. This large volume testifies to a real need for easily accessible information and a solution that citizens actively embrace.

A perfect supplement to personal service

With Karla, KLAR Forsyning has created a service that is available exactly when the need arises, regardless of the time of day. This not only eases the pressure on the customer service team but also gives citizens a much better experience with the utility company.

"We want to make it as easy as possible for our customers to get answers to their questions. With the new chat function on our website, visitors can quickly get help without having to spend time looking around for information. For us, good customer service is also about accessibility and quick help when the need arises, and here the chat solution is a really good supplement to our other services."

^{Sara Elsvor, Communication Consultant}