SOSU Nord

Navigating the educational journey‍

‍SOSU Nord is one of Northern Denmark's leading vocational schools, dedicated to training the next generation of highly skilled healthcare and social care professionals.

With a diverse group of users ranging from curious prospects exploring their educational options to current students navigating their daily academic life, clear communication is absolutely essential.

Finding the right information about admissions, study programs, and practical daily matters needs to be easy and accessible at every single step of the educational journey.

However, with questions coming in constantly and at all hours of the day, providing fast and accurate answers outside regular opening hours presented a challenge that required a smart digital solution.

Accessible support around the clock

‍To strengthen student support and make the vast amount of information on the website easier to navigate, SOSU Nord chose to implement Karla.

This intelligent digital assistant ensures that both current and future students can always find the answers they need, exactly when they need them.

The solution creates a significantly more accessible and user friendly experience, while simultaneously providing the administration with a clear understanding of what the users are actually looking for.

"Karla helps our users quickly get answers to their questions and creates a more accessible and user friendly experience on our website. For our students, it means they can more easily find answers to practical questions about education, admissions, and everyday life with us, also outside regular opening hours. At the same time, it gives us better insight into what users are actually searching for, so we can continuously improve our website and our communication."

^{Mette Skals Ladefoged, Digital development consultant}