Metro Therm

When complex solutions require fast answers

METRO THERM delivers heating, hot water, and ventilation across Denmark through hot water tanks, district heating solutions, heat pumps, and ventilation systems. But when customers are faced with many different products and complex technical solutions, a lot of questions naturally follow.

Customers often want to know which heat pump is right for their specific home, how a ventilation system works in practice, or where they can find the right manual for their product. These questions are critical both for the purchase decision and for the day-to-day use of the products.

Digital guides open around the clock

To ensure that customers can quickly find the information they need, METRO THERM has introduced digital guides under the names METRO Guide and Genvex Guide, both powered by Karla.

"Karla provides customers with fast and accurate answers to the most common questions around the clock, which means we can be available outside normal opening hours while also freeing up internal resources."

^{Gitte Pedersen, Marketing Manager}