Givskud Zoo

More than 50 years of unforgettable safari memories

For over half a century, Givskud Zoo Zootopia has created magical experiences for its visitors. Here, guests get the unique thrill of driving on safari directly through the lion enclosures and getting up close to some of the world's most incredible animals. The fundamental purpose of the park is built on education, nature conservation, and research, while also providing an inspiring and recreational environment for guests to explore.

With several different safari routes to navigate and a vast selection of animal species, many practical questions naturally arise before and during the visit. To maintain the high service standards of the park, it is absolutely crucial to be able to deliver instant and accurate information about everything from opening hours and feeding times to ticket prices and route planning.

A digital guide that frees up hundreds of hours

To ensure a completely seamless digital journey for every single guest, Givskud Zoo chose to implement Karla. The results have been overwhelming. Every month, Karla handles an average of over 4,100 messages spread across almost 1,200 unique conversations.

This enormous volume translates into massive time savings. Every single month, the staff saves more than 125 hours on routine inquiries. This gives the dedicated team valuable time back to focus on more complex questions and ensure the absolute best personal care.

"At Givskud Zoo, our guests mean a lot to us, and we want to make it as easy for them as possible. That is why it is a huge help that Karla can give them good and complete answers so quickly."

^{Line K., Journalist and Press Officer}