AOF Denmark

Digital support that creates clarity

Since 1924, AOF Denmark has worked to spread knowledge, build community, and strengthen democracy through adult education. Every week, thousands of Danes take part in AOF's activities, ranging from language classes and sewing to yoga, cooking, and courses in basic skills such as reading, numeracy, and IT.

What unites it all is AOF's tradition of meeting people where they are. To continue this tradition in a digital format, AOF has adopted Karla, a solution that improves digital accessibility and helps learners and visitors get faster answers and easier access to information.

With Karla, AOF's learners get a single digital entry point to the entire organisation. The chat helps answer questions about everything from course registration and the range of classes to payment and entry requirements. This means visitors can quickly find exactly what they're looking for without having to call or wait for a reply.

A significant impact on customer service

For employees, it also means fewer routine inquiries and more time to focus on the conversations where personal contact and professional guidance make the biggest difference.

After implementing Karla, AOF has seen a clear shift in the pattern of inquiries. More people are able to find the answers they're looking for online, and the number of calls to customer service has dropped significantly

"Karla has been a huge win for us. Our customers can more easily find what they're looking for, and it's much easier for us to help with the questions Karla can't handle. We've also seen a significant drop in calls to our customer service team."

Mads Bernt Winther, Head of Branding & Digitization

A digital extension of adult education

This shift creates value for both learners and the organisation, and supports more efficient, accessible communication. Karla helps AOF carry its adult education tradition forward in a modern, digital format.

Learners are met where they are online, and get fast, accurate, and accessible support to help them find the right path into AOF's many courses and communities.

At Karla, we are proud of our collaboration with AOF Danmark and of helping make learning, development, and community more accessible to even more people across Denmark.