You can now use the Karla platform in the language that suits you best. Simply choose your language in your profile.
Karla is now better at finding the right answer when it has many sources of information to choose from. That means fewer missed details and more accurate replies to your customers.
Karla now answers noticeably faster, especially when it helps customers get things done, like booking or sending a request. Less waiting, better experience.
You can now give customers simple choices to pick from, making it quicker for you to set up helpful flows and easier for your customers to use them.
Your insights now show the questions Karla could not answer, so you can easily see where adding more information will make the biggest difference.
We launched a completely new version of Karla. You can now test your changes safely before they go live and publish when you are ready. A new overview also shows you exactly how much you are using Karla.
Conversations now look and work like a familiar inbox. It is easier to find, filter and export what you need, and you see the messages exactly as your customers saw them.
It is now easier to see which customers are waiting for an answer, and two colleagues can no longer end up replying to the same customer. You can also set different opening hours for each day of the week.
Answers in the chat and search now appear more smoothly and are easier to read.
Karla has received an ISAE 3000 Type 2 assurance report from an independent auditor, with no remarks. It documents that we protect your data properly over time, and makes GDPR, tenders and compliance reviews easier for you.
Restaurants using EasyTable can now let Karla help guests book a table directly in the chat.
Hotels using Spectra can now show available rooms with pictures in the chat and send guests straight to booking.
Karla has become better at finding the right information in the files you upload, so your customers get more precise answers.
When Karla forwards a customer request by email, it can now be sent to several colleagues at once.
If Karla has trouble updating information from your website or other sources, you now get a clear message explaining why, so it is quick to fix.
Everyone on your team can now help out with conversations in a shared inbox.