1. Compare Platform plans

See a side-by-side comparison of the account limits and core configurations included in each Platform Plan tier. All prices are excl. VAT.

Launch

Free

Standard

$ 69
/ mo

Premium

$ 239
/ mo
Usage
Chat Conversations
50 included and $0.50 / extra
50 included and $0.50 / extra
50 included and $0.50 / extra
Search Queries
100 included and $0.25 / extra
100 included and $0.25 / extra
100 included and $0.25 / extra
Inbox Replies
100 included and $0.25 / extra
100 included and $0.25 / extra
100 included and $0.25 / extra
General
Agents
1 included
1 included
1 included
Domains
1 included
2 included
3 included
Users
1
Unlimited
Unlimited
Mask sensitive data
Yes
Yes
Yes
Custom Retention Periods
Yes
Yes
Yes
Livechat
No
Yes
Yes
Voice
No
No
Yes
API Access
No
No
Yes
Block IP-addresses
No
No
Yes
Insights
Conversation Overview
Yes
Yes
Yes
Resolution Rate
Yes
Yes
Yes
Actions Overview
Yes
Yes
Yes
Ratings
Yes
Yes
Yes
Top Categories
No
No
Yes
Knowledge Base
Update frequency
Max 5 times (manually)
Weekly
Every 72 hour / on demand
Number of URLs
300
1.000
5.000
Website (crawler)
Yes
Yes
Yes
Text (manually added info)
Yes
Yes
Yes
Zendesk Helpcenter
No
Yes
Yes
Confluence
No
Yes
Yes
Drop in Blog
No
Yes
Yes
Files upload
No
Yes
Yes
API Feeds
No
No
Yes